Job Title: Turndown Attendant
Company: The Goodstone Inn & Restaurant
Reports To: Housekeeping Manager
Schedule: Flex (working between 20-29 hours per week)
Job Summary: At Goodstone Inn & Restaurant, we believe our most valuable resource is our creative and innovative staff. The excellence of Goodstone has been built from teamwork. Our select team of professionals works together daily to ensure Goodstone provides excellent service to our guests, who have come to expect nothing less than perfection.
As part of the Goodstone Team, we are committed to inspiring and instilling a passion for excellence and providing you with the opportunity to excel and grow as a team player!
The Turndown Attendant will provide turndown services within the guidelines of Goodstone Inn and Restaurant standards while delivering exceptional guest service. Turndown duties include tidying rooms; turning down beds and remaking if necessary, exchanging dirty bathroom linens and glasses; filling ice buckets; emptying trash, closing drapes, and leaving room in the proper atmosphere for guests. The incumbent will also provide general support and assistance to the department, leadership, and company.
Reasonable accommodations may enable individuals with disabilities to perform essential functions.
Previous experience in a similar custodial/janitorial/housekeeping position is preferred.
The ideal candidate will have had previous experience in an upscale/luxury hotel or resort
Commitment to delivering excellent guest service and the ability to work successfully as part of a dynamic, guest-service-oriented team
Outstanding attention to detail and the ability to perform essential job functions with speed and accuracy
Good communications skills: must have the ability to complete room documentation forms and communicate using standard spoken and written English
Strong organizational and time management skills
Ability to handle/operate safely small commercial cleaning equipment, chemicals, solutions, and treatments
Ability to be proactive and take the initiative as appropriate
Should be able to anticipate and understand guest needs
Ability to work independently and under deadlines and exercise good judgment
Preferred Education and Experience:
High school or equivalent preferred
Hospitality and restaurant service: 1+ years
Basic writing skills, good verbal communication skills
Flexible schedule, able to work evenings, weekends, and holidays when needed.
Full-time OR Part-Time: Must be able to work 3 PM- 9 PM, weekdays, weekends, holidays
This job operates in a professional hospitality environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Must be able to work effectively in a stressful environment, communicate with others, effectively interact with guests
Must be able to accept constructive criticism from supervisors
Must be able to change activity frequently and cope with last-minute room changes
Must be able to work inside and out, in all weather conditions
Must be able to maintain all cleaning equipment and materials in a safe and sanitary working condition
Lift, carry, push and pull 25–50 pounds frequently
Ability to climb stairs and ladders
Endure various physical movements throughout work areas and shifts, such as kneeling, bending, stooping, reaching overhead, etc.
Ability to work in an environment that may include:
Variable conditions and noise levels
Outdoor environments with fluctuations in temperature and weather conditions
Exposure to fumes, dust, and chemicals, moving mechanical parts
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, obligations, and activities may change at any time or without notice.
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