Starboard Management LLC
ESSENTIAL FUNCTIONS
Supervises and inspects the work of the room attendants, ensuring the cleanliness and appearance of guest rooms and public spaces
Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations.
Clearly communicate to associates the standards of performance and their role in contributing to individual and team success.
Ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen.
Ensure staff compliance with internal controls, policies, procedures, standards and regulations.
Insist on a work environment that is free from harassment.
Ensure compliance with proper cleaning techniques, procedures, brand standards and regulations.
Ensure proper use of cleaning equipment and supplies.
Issue staff cleaning assignments including special requests, areas of concentration and deep cleaning.
Ensure maintenance problems are promptly reported to Engineering through proper channels.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Log items into the Lost and Found and respond to inquiries regarding lost items.
On time and at work when scheduled and in proper uniform.
Attend department meetings as scheduled.
Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
Consistent professional and positive attitude and actions when communicating with guests and associates.
Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
On time and at work when scheduled, and in proper uniform.
Attend department meetings as scheduled.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
Any other tasks/duties as requested by management.
REQUIREMENTS
High school education plus schooling in hospitality management, business or related experience.
Two or more years of related experience.
Familiarity with hospitality industry practices preferred.
Ability to effectively and efficiently supervise staff, daily operations and resolve operational problems in compliance with policies and procedures.
Knowledge of housekeeping principles and practices along with proper use of cleaning equipment and supplies.
Ability to compile facts/figures in a timely manner; identify, investigate and resolve matters.
Ability to follow an appropriate course of action based on policies and procedures.
Ability to operate a computer, phone and other office equipment.
Attention to details with good organizational and efficient time management skills.
Display consistent professional leadership with effective listening and communication skills.
Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.
Job Type: Full-time
Benefits:
Health insurance
Paid time off
Schedule:
8 hour shift
Holidays
Monday to Friday
On call
Weekend availability
Work Location: One location