Job Director Of Housekeeping (Head Housekeeper) American Fork, UT

Full Time


Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a wiling, urgent, and can-do attitude. Additionally, be a productive member of the hotel team by communicating with supervisors and co-workers effectively. Most importantly, enhance the guest experience by making a positive contribution to the position, the team, and to the hotel.

Principal Roles and Responsibilities:

Supervise the operations of the housekeeping and laundry areas to ensure the achievement of departmental productivity objectives and service quality standards
Assign guest room housekeeper cleaning station(s)
Inspect guest rooms after housekeepers are finished. Correct any oversights
Report guest room status to housekeeper
Inspect storerooms
Report due-out status to front desk
Inspect for needed repairs, reports maintenance problems immediately and follows up to ensure the work has been completed
Inspect equipment to ensure safe operation
Performs hiring, training and provides career development for housekeeping staff
Complete scheduling staff and work according to forecasted occupancy
Report vacant/clean guest rooms to front desk every two (2) hours
Administrate lost and found program
Supervise the preparation of VIP rooms and ensure VIP turndown when needed
Function as housekeeper as assigned
Any other duties and tasks as assigned by management

Physical Requirements:

Carry, lift, push, pull, move, items weighing up to 50 pounds on your own. Heavier items will be a team lift.
Frequent bending, stooping, kneeling, climbing, standing, crawling, and moving about the facility.

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