Website Wawa Inc.
Job Description Job Title: Food and Beverage Manager Location: FieldDepartment: Store Operations FLSA: Non-ExemptJob Last Reviewed: October 2015Job Summary: The Food & Beverage Manager (FBM) is responsible for managing all aspects of the food service and beverage operation. By utilizing the food service team, this manager is responsible for the efficient execution of all fresh food/ food service programs in compliance with corporate and regulatory guidelines and supporting the General Manager in all facets of running the store. The FBM, in conjunction with the AGM, is responsible for training the Customer Service Associates in the store. The FBM is responsible for maintaining a safe, sanitary and appetizing food service environment. The FBM ensures an exceptional customer experience.Principal Duties: 1. Ensure a pleasant shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.2. Ensure the 24/7 execution of all food service programs including proper ordering, production planning, product handling and display.3. Responsible to meet and/or exceed food service and beverage performance and profitability goals according to corporate objectives.4. Execute food service efficiencies and ensure planograms are utilized and followed.5. Oversee the inventory and ordering of product and supplies and ensure routine maintenance and upkeep of the food service equipment and facilities.6. Analyze food service results and trends. Prepare action plans to leverage the store’s fresh food strengths and address areas of opportunity to ensure food service profitability. Execute all action plans.7. Responsible to be an expert on all food service marketing programs, campaigns, strategies and initiatives.Educate all food service associates to be the same.8. Execute the training, coaching and performance management of food service customer service associates. Assist with all matters relating to food service associates and the store team – recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.9. Execute the corporate training plan for all food service CSAs and effectively conduct hands on training to ensure associate proficiency.10. Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.11. As needed, the FBM will need to run shift, including deposit preparation and fuel operations, where applicable.Essential Functions: 1. Ability to work well individually as well as in a team environment2. Excellent oral and written communication skills3. Excellent customer service skills4. Ability to work with little or no supervision5. Detail oriented and excellent organizational skills6. Excellent analytical, critical thinking and problem solving skills7. Ability to handle multiple projects simultaneously and independently8. Proven self-starter with demonstrated ability to make decisions9. Understanding of store finances and awareness of impact to business10. Excellent relationship building, interpersonal and leadership skills11. Availability to work all shifts, weekends, and holidays, based on business needs12. Ability to learn and utilize the store’s technologyBasic Qualifications: 1. High School Diploma or equivalent2. Leadership experience required, leadership experience in a food service environment preferred3. Experience selecting, training, performance management of staff, sales building, scheduling and managing expenses4. Serve Safe Certification5. Proven and consistently demonstrated skills in the following: Exceptional Customer Service Relationship Building Effective Communication TrainingJob Type: Full-timePay: $20.00 – $25.00 per hourBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programEmployee discountFlexible scheduleFlexible spending accountHealth insuranceLife insurancePaid time offPaid trainingRetirement planTuition reimbursementVision insurancePhysical Setting:Fast casual restaurantQuick service restaurantSchedule:8 hour shiftDay shiftEvening shiftHolidaysMonday to FridayWeekend availabilitySupplemental Pay:Bonus payEducation:High school or equivalent (Required)Experience:Management: 2 years (Required)Food service: 2 years (Required)Work Location:One locationWork Remotely:NoWork Location: One location
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