Website PPE 4 Community CIC
Customer Service Coordinator
Salary: Up to £25,000 per year (Unlimited Commission)
Location: Newcastle-Under-Lyme (ST5 – Staffordshire)
Contract Type: Permanent / Full Time
Rota: Monday- Friday | Time: 9am – 5:30pm
Hybrid of Office-based & Remote (After Training period)
Innov8 Agency Ltd are proud to be recruiting for our innovative and ward winning IT software price comparison client who are based in Stoke-On-Trent. They are recruiting a customer service coordinator to join the growing team in their journey of exponential growth.
About the company:
The business is innovating the way people make major purchase decisions online, using pioneering technology to bring the market to customers. Their dynamic and driven team are constantly motivated to provide people with the most effective way to find the best deal on their luxury purchases.
Key Responsibilities
As a Customer Service coordinator you’ll be the ‘human touch’ that helps separate the business and services from it’s competitors by: –
· Developing relationships and take ownership of all inbound and outbound customer service calls
· Following up on all enquiries from the company website and CRM system to ensure the customer is getting the best deal and offer any help that may be needed
· Remaining engaged in your CPD and strive to hit daily and team targets
· Accurately inputting information onto in-house systems computer systems
· As well as calls you will provide assistance to customers through live chat, email and WhatsApp and CRM System called Zoho. This will include answering questions about the leasing product, explaining what the organisation does and talking through the vehicle specifications.
Personal Specification
Essential skills
· Demonstrable customer services skills via phone calls
· Highly IT literate with solid Excel skills
· Excellent written and spoken English abilities with a natural love for communication
· Background in the automotive industry (Desirable but not necessarily required)
· Meticulous worker that can accurately input data onto computer systems
· Ability to multi-task and utilise multiple systems simultaneously.
· Ability to nurture business relationships and convert warm leads and enquiries.
Benefits;
· Genuine career development opportunities available
· A modern and fast paced working environment within a rapidly growing business
· Training & development – we want ‘go-getters’ who constantly ask ‘how can we make this better?’
· A great working environment
· 22 days holiday + Bank Holidays
· Training and development budget
Apply with your CV and follow-up call to 07939842850 / 01782890298
This is a great opportunity to join this innovative business during its time of exponential national and international growth.
Job Types: Full-time, Permanent
Salary: Up to £25,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
- Wellness programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Experience:
- Customer services: 2 years (required)
- Retail: 1 year (preferred)
Work Location: One location
Reference ID: Innov8CustomerServicesCoord2023
About PPE 4 Community CIC
Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company – Public
Website: www.ppe4community.co.uk